Wonderwall Policies

Returns

In-store returns

In-store and online purchases may be returned in-store. In-store returns must be made within 14 days of purchase. Items received after 14 days are eligible for consignment only.

Items not eligible for return

Items that are custom made are non returnable. 

We recognize that returns are important to our clients. However, where we determine in our sole discretion that a client is returning an unreasonable number of purchases, we may restrict or refuse that client’s access to Wonderwall.

Returns on art, furniture and oversized items.

For all returns on art, furniture and oversized items including rugs and lamps, please contact flourish@wonderwallhome.com within two weeks of delivery. The client is responsible for the cost of the return, however Wonderwall will facilitate the return through its moving partners at the client’s request.

Refunds

You will receive an email once your return has been received. Please allow 48 hours for re-authentication and processing. Once completed, we will refund you for your purchase as described below. Please note, credit card refunds may take up to five to seven business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers. For in-store cash refunds, you will receive a check in the mail.

How refunds are issued

For any purchases made using promotional site credit, that portion of the purchase will be refunded in the form of site credit subject to the original terms and conditions. Site credit refunds for purchases made with site credits that had an original expiration date will be valid until the original expiration date. If the original expiration date has already passed, site credit refunds will be valid for three days once refunded. Site credit refunds for purchases made with gift cards do not expire.

Credit Card Refund is 3-5 business day refund time. 

Gift Card Refund is same day.

Site Credit Refund is same day.

Cash refund check mailed within 5-7 business days.

Condition reports and descriptions of property

The knowledge of Wonderwall in relation to each item or work of art is partially dependent on information provided to us by the Consignor, and Wonderwall is not able to and does not carry out exhaustive due diligence on each item or work of art. We shall exercise reasonable care when making express statements in descriptions or condition reports as is consistent with our role as vendor in this sale and in light of (i) the information provided to us by the Consignor, (ii) scholarship and technical knowledge and (iii) the generally accepted opinions of relevant experts, in each case at the time any such express statement is made.

Prospective buyers should note that descriptions of property are not warranties and that each item or work of art is sold "as is."

All representations or statements made by Wonderwall as to the authorship, origin, date, age, size, medium, attribution, genuineness, provenance, condition or estimated selling price of any item or artwork, is a statement of opinion only. All photographic representations and other illustrations presented online or elsewhere are solely for guidance and are not to be relied upon in terms of tone or color or necessarily to reveal any imperfections in the items or artwork. Many works are of an age or nature that precludes their being in pristine condition and some make reference to damage and/or restoration. Such information is given for guidance only and the absence of such a reference does not imply that any item is free from defects nor does any reference to particular defects imply the absence of others.

Limitation of liability 

We, nor any of our officers, employees or agents, are responsible for the correctness of any statement of whatever kind concerning any piece whether written or oral nor for any other errors or omissions in description or for any faults or defects in any piece. Neither ourselves, our officers, employees or agents, give any representation, warranty or guarantee or assume any liability of any kind in respect of any piece with regard to merchantability, fitness for particular purpose, description, size, quality, condition, attribution, authenticity, rarity, importance, medium, provenance, exhibition history, literature or historical relevance. Except as required by local law any warranty of any kind whatsoever is excluded by this paragraph.

Sales tax

Purchases may be subject to sales, use, excise and other tax in some jurisdictions. It is the buyer's responsibility to ascertain and pay all taxes due. Buyers claiming exemption from sales tax must have the appropriate documentation on file with Wonderwall prior to the release of the property.

Packing and shipping

Buyers are responsible for all shipping costs and fees. We will, at the buyer's expense, either provide packing, handling, insurance and shipping services or coordinate with shipping agents instructed by the buyer in order to facilitate such services for property purchased from Wonderwall. If items are not received in the same condition when purchased, buyer may not be eligible to receive refund. As a courtesy to buyers, Wonderwall will, without charge, wrap purchased items for hand carry only. Any such instructions, whether or not made at our recommendation, is entirely at the buyer's risk and responsibility and we will not be liable for acts or omissions of third party packers or shippers. Wonderwall will require presentation of government issued identification prior to release of a piece to the buyer or the buyer's authorized representative.

Copyright

Wonderwall respects copyright law and expects its users to do the same. It is the Company's policy to terminate access in appropriate circumstances of those who infringe or are believed to be repeatedly infringing on the rights of copyright holders. We, at Wonderwall, recognize and respect intellectual property rights and are committed to fulfilling our moral and legal obligations with respect to our use of copyright protected works. As a matter of moral integrity and adherence to copyright law, Wonderwall sets forth these policies for all employees.

Shipping Policy

Thank you for visiting and shopping at Wonderwall.

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery delays can occasionally occur.

https://wonderwallhome.com/ ships to addresses within the U.S.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

https://wonderwallhome.com/ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

https://wonderwallhome.com/ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Privacy Policy

Last updated: ​(12-02-2019)

Wonderwall operates ​https://wonderwallhome.com/. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze website tracking behaviors.  

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that will be used in regards to Wonderwall marketing.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy
This Privacy Policy is effective as of ​(12-02-2019)​ and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at flourish@wonderwallhome.com or (831) 241-4214

Terms of service

Last updated: (12-02-2019)

Please read these Terms and Conditions carefully before using
the https://wonderwallhome.com/ website operated by Wonderwall.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, address, phone number, email address and credit card information. 

Conditions.

Links To Other Web Sites. Our Service may contain links to third-party web sites or services that are not owned or controlled by Wonderwall. Wonderwall has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and
agree that Wonderwall shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us at flourish@wonderwallhome.com or (831) 241-4214